Job Description
Join our dynamic team at InnovateTech Solutions, a leading tech services firm in Silicon Valley! We're seeking a Part-Time Customer Experience Specialist to deliver exceptional support to our growing client base. This role offers flexible hours (20-25 hrs/week) and the opportunity to work with cutting-edge technology in a collaborative environment.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive training program
- Hybrid work schedule (3 days remote/2 days in-office)
- Professional development opportunities
- Modern downtown San Jose location
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and troubleshoot software problems efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Proactively identify opportunities to improve customer satisfaction
- Conduct follow-ups to ensure resolution and client retention
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and communication skills
- Ability to work independently and manage time effectively
- Basic knowledge of Microsoft Office suite
- Flexibility to work evenings and weekends as needed
- Valid California driver's license (for occasional client visits)