Job Description
Join our dynamic team in Raleigh with immediate hire opportunities! We're seeking motivated Customer Service Representatives to deliver exceptional experiences. No lengthy application process – simply walk in for an interview and start your new career today. Enjoy competitive pay, comprehensive benefits, and a supportive environment focused on your growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with cross-functional teams to improve service
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities
- Ability to multitask in fast-paced environment
- Positive attitude and team player mentality
- Must be available for immediate start