Job Description
Join our dynamic team in San Antonio and launch your career immediately! We're seeking energetic Customer Service Representatives to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with rapid advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Proficient with Microsoft Office and CRM software
- Bilingual (English/Spanish) highly valued
- Positive attitude and team-oriented mindset