Job Description
Immediate Opportunity in Chicago! Join Urban Solutions Inc. as a Customer Service Representative and launch your career today. We're seeking passionate individuals to deliver exceptional service to our diverse client base. Enjoy a competitive salary, comprehensive benefits, and a supportive team environment. No experience required – full training provided!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues and product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for response time and resolution
- Identify upsell opportunities during client interactions
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- Excellent verbal and written communication skills
- Ability to multitask in fast-paced environment
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Customer service experience preferred but not required
- Reliable transportation to downtown Chicago location