Job Description
Are you looking for a rewarding part-time opportunity in Charlotte, NC? Join Apex Digital Solutions, a rapidly growing local company dedicated to delivering exceptional service to our community. We are currently seeking a Part-Time Customer Experience Associate to join our vibrant team.
In this role, you will be the face of our brand, ensuring every client interaction is positive and memorable. We offer a flexible schedule, a supportive work environment, and the chance to grow your career in a dynamic industry. If you are detail-oriented and thrive in a fast-paced setting, we want to hear from you.
Why Join Us?
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18-$22/hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in Uptown Charlotte.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Assist customers with inquiries via phone, email, and in-person interactions.
- Process orders and transactions accurately while maintaining high service standards.
- Resolve customer complaints and issues promptly and professionally.
- Update customer records and maintain detailed logs of interactions.
- Collaborate with the sales team to identify cross-selling opportunities.
- Ensure the sales floor and workstations are organized and tidy.
- Provide feedback to management regarding customer needs and market trends.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service or retail experience is a plus but not mandatory.
- Strong verbal and written communication skills.
- Ability to multitask effectively in a busy environment.
- Proficiency with computers and basic office software (MS Office).
- A positive attitude and a genuine desire to help others.
- Must be available to work weekends and occasional evenings.