Job Description
Join our dynamic team in Indianapolis and kickstart your career immediately! Prime Solutions Group is seeking motivated Customer Service Representatives to deliver exceptional client experiences. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters. No experience required – we provide full training. Apply today and start earning tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15 minutes
- Resolve billing issues and product concerns using CRM systems
- Process orders and maintain accurate customer records
- Collaborate with support teams to escalate complex cases
- Meet/exceed monthly performance metrics (95% CSAT)
- Participate in weekly training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Positive attitude and customer-first mindset
- Flexible availability (weekends/shifts required)
- Valid Indiana driver's license (for occasional off-site events)