Job Description
Join our dynamic team at MetroConnect Solutions as an Immediate Hire Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base in Oklahoma City. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. Help us redefine customer excellence while advancing your career in a supportive, growth-oriented environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and speed
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and problem-solving skills
- Ability to thrive in fast-paced, team-oriented settings
- Basic technical troubleshooting knowledge
- Must pass background check and drug screen