Job Description
Join our dynamic team at SwiftConnect Solutions and kickstart your career immediately! We're seeking energetic Customer Service Representatives to deliver exceptional client experiences in our fast-paced San Antonio headquarters. No experience necessary – we provide comprehensive training to set you up for success. Enjoy competitive pay, health benefits, and opportunities for advancement in a supportive environment. Perfect for career changers or recent graduates ready to launch their professional journey.
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries
- Utilize CRM software to maintain accurate client records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction
- Participate in continuous improvement initiatives
- Support sales team with lead qualification and follow-up
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Reliable transportation and punctuality
- Must pass background check and drug screening