Job Description
Join MetroConnect Solutions as an Immediate Hire Customer Service Representative! We're seeking dynamic individuals to provide exceptional support to our diverse client base in Los Angeles. This full-time role offers competitive pay, comprehensive benefits, and a fast-paced environment where you can start immediately. If you're passionate about problem-solving and thrive in team settings, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for call volume and resolution time
- Identify upsell opportunities during customer interactions
- Maintain updated knowledge of company products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends/holidays as needed
- Bilingual (Spanish/English) highly desirable