Job Description
Join Delta Solutions Group in the heart of New Orleans and kickstart your career immediately! We're seeking dynamic Customer Service Representatives to deliver exceptional experiences to our diverse client base. This full-time position offers competitive pay, comprehensive benefits, and opportunities for rapid advancement in a supportive, fast-paced environment. Perfect for motivated individuals ready to make an immediate impact.
Responsibilities
- Handle inbound/outbound customer inquiries with professionalism and empathy
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Strong problem-solving and multitasking abilities
- Availability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure