Job Description
Join our dynamic team immediately! Pacific Connect Solutions is urgently hiring motivated Customer Service Representatives for our San Diego headquarters. This is your chance to launch your career with a forward-thinking tech company offering competitive pay, comprehensive benefits, and rapid growth opportunities. Walk-in interviews are conducted daily – no appointment needed!
What We Offer:
- Competitive salary + performance bonuses
- Medical, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Modern downtown workspace
Why Apply Today?
We're expanding our support team to handle increased demand. If you're passionate about helping customers and thrive in fast-paced environments, this is your golden opportunity. No experience? We provide full training!
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with technical support teams
- Maintain high customer satisfaction scores
- Adhere to company protocols and SLAs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40+ WPM
- Proficiency with CRM software (Salesforce a plus)
- Flexible availability including weekends
- Valid California ID for onboarding
- Positive attitude and team player mentality