Job Description
Join our dynamic team at LocalHire Now and kickstart your career immediately! We're seeking passionate Customer Service Representatives to deliver exceptional experiences to our growing client base in Jacksonville, FL. Enjoy competitive pay, flexible scheduling, and rapid onboarding—no waiting weeks for interviews. Perfect for local job seekers ready to work today!
As a key member of our support team, you'll handle inquiries, resolve issues, and build lasting relationships—all while gaining valuable skills in communication and problem-solving. Our Jacksonville-based office offers a collaborative environment with opportunities for growth. Don't miss this chance to secure your spot in a thriving local business!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, product, and service issues efficiently using our CRM system
- Document interactions accurately in Salesforce for quality assurance
- Collaborate with internal teams to escalate complex cases and ensure resolution
- Meet daily performance targets for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce a plus)
- Strong multitasking abilities with attention to detail
- Excellent verbal/written communication skills in English
- Ability to work flexible shifts including evenings/weekends if needed
- Positive attitude and commitment to teamwork