Job Description
Join our award-winning team in Houston for an immediate full-time Customer Service Representative position! We're seeking passionate individuals to deliver exceptional support while launching your career with competitive benefits and growth opportunities.
Why You'll Love Working With Us:
- Immediate start date with paid training
- Comprehensive health, dental, and vision plans
- Tuition reimbursement and professional development
- Modern downtown Houston office with free parking
- Performance-based quarterly bonuses
Perfect for recent graduates or career changers ready to make an immediate impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Manage 50+ daily interactions in our CRM system while maintaining accuracy
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue growth
- Maintain detailed documentation of all customer interactions
- Participate in weekly team training sessions
- Support seasonal peak periods with flexible scheduling
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Basic data entry skills (40 WPM minimum)
- Must pass background check and drug screening
- Availability for occasional weekend shifts