Job Description
Join Metro Solutions Group as a Full-Time Customer Service Representative in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities with walk-in interviews. Be part of a dynamic team dedicated to excellence in customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics including response times and resolution rates
- Participate in ongoing training programs
- Support special projects as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM tools
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Availability for flexible shifts including weekends
- Local candidates only (Columbus metro area)