Job Description
Join our dynamic team at UrbanHire Solutions as an Immediate Hire Customer Service Specialist in the heart of San Francisco! We're seeking passionate individuals to deliver exceptional support to our diverse clientele. This full-time position offers competitive compensation, comprehensive benefits, and a collaborative work environment. If you thrive in fast-paced settings and possess excellent communication skills, apply today to start your career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM software and internal knowledge bases
- Collaborate with cross-functional teams to improve service processes
- Maintain detailed records of customer interactions in Salesforce
- Meet performance metrics including response times and resolution rates
- Identify trends in customer feedback to enhance service quality
- Support new product launches through customer education
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual fluency required
- Availability for flexible shifts including evenings/weekends