Job Description
Are you ready to start working immediately?
Apex Staffing Partners is currently seeking a dedicated and energetic Customer Service Representative to join our growing team in New York, NY. We offer immediate start dates for qualified candidates looking to advance their career without the wait.
About the Role:
In this pivotal position, you will serve as the first point of contact for our valued clients. We are looking for individuals who can handle high-volume inquiries with patience, professionalism, and efficiency. If you are a quick learner and thrive in a fast-paced environment, we want to hear from you today.
Why Join Us?
- Immediate Start: Get paid from day one.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Professional Environment: Work in a modern, collaborative office in Midtown Manhattan.
- Growth Opportunities: Clear pathways for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer complaints, issues, and questions with a focus on customer satisfaction and retention.
- Accurately document all interactions and transactions in our CRM software.
- Process orders, returns, and exchanges efficiently.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Identify opportunities to upsell products and services to existing clients.
- Maintain a thorough knowledge of company products, policies, and procedures.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills with a professional demeanor.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced setting.
- Must be available to work full-time hours (40 hours per week).
- Problem-solving mindset with a proactive attitude.