Job Description
Join our dynamic team and start your career immediately! Global Solutions Group is seeking a motivated Customer Service Representative to join our San Antonio headquarters. This urgent full-time position offers competitive compensation, comprehensive benefits, and a supportive work environment. If you're passionate about delivering exceptional customer experiences and ready to hit the ground running, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot product concerns
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain high customer satisfaction scores
- Process orders and update account information
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong problem-solving abilities
- Proficient with Microsoft Office Suite
- Excellent verbal and written communication skills
- Ability to work flexible shifts
- Basic technical troubleshooting knowledge