Job Description
Join our dynamic team in Baltimore and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our local clients. This is your opportunity to grow with a company that values community impact and professional development. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for success.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to thrive in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Local Baltimore residency required