Job Description
Join our dynamic team in Indianapolis and launch your career immediately! We're seeking passionate individuals for contract customer service positions with rapid onboarding. Enjoy competitive pay, flexible scheduling, and the opportunity to work with Fortune 500 clients. Perfect for career changers, recent graduates, or those seeking flexible work arrangements. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or relevant training
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts including evenings/weekends
- Quick learner with adaptability to new technologies
- Positive attitude and problem-solving mindset