Job Description
Join our dynamic team at Detroit Innovations Inc. as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our growing client base in the heart of Detroit. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment designed for career growth. No prior experience required – we provide full training to launch your professional journey!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary support systems
- Document interactions accurately in CRM software
- Collaborate with cross-functional teams to address complex concerns
- Meet daily performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Must be authorized to work in the United States
- Residency in Detroit Metro area preferred