Job Description
Join our award-winning team at MetroConnect Solutions and start your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for Atlanta's growing tech community. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and rapid advancement opportunities. No experience necessary – training provided!
Enjoy a modern downtown workspace with flexible scheduling, performance bonuses, and tuition reimbursement. Our inclusive culture celebrates diversity and innovation, making us Atlanta's top employer for career starters.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and live chat
- Resolve billing and technical issues using CRM systems
- Process orders and maintain accurate client records
- Collaborate with tech teams to escalate complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in weekly product training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Proficient with Microsoft Office and basic tech tools
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Available for flexible shifts including weekends
- Reliable transportation to downtown Atlanta location