Job Description
Start your career immediately in El Paso! We're seeking a dynamic Customer Service Specialist to join our growing team. This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment. If you're a people person with strong problem-solving skills, apply today and begin your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet daily performance metrics and KPIs
- Process orders and handle billing inquiries
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Spanish bilingualism highly valued
- Positive attitude and team-oriented mindset