Job Description
Join NOLA Connect Solutions and kickstart your career immediately! We're urgently seeking passionate Customer Service Specialists to serve our vibrant New Orleans community. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow locally with a company that values your skills. Apply today and start working tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams for seamless service delivery
- Meet performance metrics for call handling and resolution times
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to multitask in fast-paced environments
- Proficient with Microsoft Office and CRM software
- Must pass background check and drug screening