Job Description
Join MetroCare Solutions and become part of Georgia's leading customer service team! We're hiring immediately for enthusiastic professionals to support our growing client base. Enjoy competitive compensation, comprehensive benefits, and walk-in interview opportunities at our Atlanta headquarters. Perfect candidates will thrive in fast-paced environments while delivering exceptional experiences.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions and update CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet monthly performance metrics for response times and satisfaction
- Identify and escalate complex issues to appropriate departments
- Participate in ongoing training on products and procedures
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible hours including evenings/weekends
- Positive attitude and problem-solving mindset