Job Description
Join our dynamic team in Portland and make an immediate impact! Urban Dynamics LLC is seeking passionate individuals for our customer service department. We offer competitive pay, flexible scheduling, and rapid onboarding to get you working right away. Enjoy a modern downtown workspace with comprehensive benefits and career growth opportunities. Perfect for those ready to start immediately and contribute to our award-winning client experience.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Update CRM systems with accurate customer interaction data
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Maintain detailed knowledge of products/services and policies
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work in fast-paced environment with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Valid work authorization and clean background check