Job Description
Join MetroConnect Solutions and launch your career immediately! We're seeking passionate Customer Service Specialists to join our dynamic team in Philadelphia. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters. Start working within 48 hours of application!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service delivery
- Meet/exceed performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to thrive in fast-paced environments
- Strong attention to detail and organizational skills
- Must be available for flexible scheduling including weekends