Job Description
Join Jacksonville's fastest-growing customer service team! We're hiring motivated individuals to start immediately at our downtown Jacksonville location. This full-time role offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for local job seekers ready to launch their professional journey in Florida's vibrant business hub.
Why Join Us?
- Same-day interviews available
- Free parking and transit reimbursement
- Health/dental/vision benefits after 60 days
- Professional development stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues using CRM software
- Document interactions in Salesforce with 98% accuracy
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and Google Workspace
- Typing speed of 40+ WPM with 95% accuracy
- Available for flexible shifts including weekends
- Valid Florida driver's license (if field visits required)
- Pass background check and drug screening