Job Description
Join LocalHire Solutions and kickstart your career in Oklahoma City's thriving business landscape! We're seeking enthusiastic Entry-Level Customer Service Specialists to deliver exceptional experiences to our diverse client base. This full-time position offers comprehensive training, career advancement opportunities, and a collaborative team environment. Perfect for recent graduates or career changers looking to build foundational skills in customer relations, communication, and problem-solving. Enjoy competitive benefits including health insurance, paid time off, and professional development stipends. Located in the heart of Oklahoma City, our modern office provides easy access to public transportation and downtown amenities. Apply today to become part of a company that values growth, innovation, and community impact!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, product questions, and service complaints efficiently
- Document customer interactions accurately in CRM systems
- Collaborate with technical support teams to resolve complex issues
- Identify opportunities to upsell products/services based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Maintain detailed records of customer interactions and resolutions
- Support team goals for customer satisfaction and response time metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or related experience
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Basic knowledge of customer service principles
- Must be authorized to work in the United States