Job Description
Join our award-winning team at Coastal Solutions Group and launch your career immediately! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base in Virginia Beach. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid advancement opportunities. No experience necessary - we provide full training!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Update and maintain customer records in CRM systems
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed daily performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency (MS Office, CRM platforms)
- Problem-solving mindset with attention to detail
- Reliable transportation to Virginia Beach location
- Positive attitude and team player mentality