Job Description
Join our dynamic team immediately as a Customer Service Specialist in Atlanta! We're hiring motivated professionals to deliver exceptional client experiences in a fast-paced environment. Enjoy competitive pay, comprehensive benefits, and rapid onboarding. Perfect for those seeking immediate employment opportunities in Atlanta's thriving business district.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Atlanta residency required (within 25-mile radius)