Job Description
Join our dynamic team at Capital Connect Solutions as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our clients in the Washington, PA area. This flexible role offers competitive compensation and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Identify opportunities to improve customer experience
- Process transactions and maintain accurate records
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent; college students welcome
- 6+ months of customer service or retail experience
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office and CRM tools
- Positive attitude and willingness to learn
- Reliable transportation to Pennsylvania Avenue location
- Availability for evening and weekend shifts