Job Description
Join our dynamic Chicago team immediately! Chicago Connect Solutions is seeking a passionate Customer Service Specialist to deliver exceptional client experiences in our downtown headquarters. This full-time, urgent opening offers competitive pay, comprehensive benefits, and career growth opportunities. Perfect for local job seekers ready to make an immediate impact!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and account issues with first-contact resolution
- Document interactions in CRM system with 99% accuracy
- Collaborate with support teams to escalate complex cases
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and Salesforce platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent required
- Flexible schedule availability (including weekends)
- Strong problem-solving abilities
- Chicago residency preferred