Job Description
Join Austin Connect Solutions for an immediate hire opportunity in our dynamic customer service team! We're seeking passionate individuals to deliver exceptional support to our growing client base in the vibrant Austin market. This is your chance to launch your career with a company that values local talent and offers rapid onboarding. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Texas.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support for our SaaS platform
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex customer problems
- Meet daily performance metrics including response time and resolution targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving skills and ability to multitask
- Excellent communication skills and attention to detail
- Ability to work flexible hours including weekends if needed
- Must be authorized to work in the United States immediately