Job Description
Join our dynamic team in Oklahoma City as an Immediate Hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional client experiences in a fast-paced environment. This full-time position offers competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in customer-facing roles and want to start immediately, apply now to launch your career with a forward-thinking company!
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain deep product knowledge to provide accurate solutions
- Proactively identify opportunities to enhance customer satisfaction
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution skills
- Ability to multitask in high-pressure environments
- Excellent verbal and written communication skills
- Flexible availability including evenings and weekends
- Must pass background check and drug screening