Job Description
Join our dynamic team in Dallas, TX as an immediate hire Customer Service Specialist! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing tech solutions portfolio. This full-time role offers competitive compensation, comprehensive benefits, and a collaborative work environment. If you thrive in fast-paced settings and possess strong communication skills, apply today to start your career with us!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product concerns efficiently using CRM systems
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to escalate complex problems
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvements for enhanced service delivery
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or tech support experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities