Job Description
Start immediately with Tampa Bay Solutions Group! We're seeking motivated Customer Service Specialists to join our dynamic team. This is a full-time, on-site position offering competitive pay, comprehensive benefits, and rapid onboarding. If you're a people person with a passion for problem-solving, apply today to begin your career journey in sunny Tampa!
What We Offer:
- Competitive hourly pay ($18-$22)
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Free parking and metro-adjacent location
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in Salesforce CRM system
- Collaborate with technical teams to resolve complex escalations
- Maintain 95%+ customer satisfaction score
- Participate in weekly product knowledge training
- Generate daily performance reports for management
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Microsoft Office Suite
- Strong typing skills (40+ WPM)
- Ability to work rotating weekends
- Clear background check and drug screen
- Valid Florida driver's license (for occasional off-site duties)
- Spanish fluency a major plus