Job Description
Join our dynamic team immediately! Swift Response Solutions is seeking a motivated Customer Service Specialist to deliver exceptional support to our growing client base in Fort Worth. This full-time position offers rapid onboarding and competitive compensation. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today and start your career journey with us!
What We Offer:
- Immediate start date
- Comprehensive training program
- Health benefits and retirement plans
- Performance-based bonuses
- Modern downtown office location
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document all interactions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain customer satisfaction metrics above 95%
- Participate in weekly team training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Strong problem-solving and communication skills
- Ability to work flexible hours including weekends
- Basic knowledge of Microsoft Office Suite
- Must pass background check and drug screening
- Available to start within 48 hours