Job Description
Join our dynamic team in San Antonio as an Immediate Hire Customer Service Specialist! We're seeking passionate professionals to deliver exceptional client experiences while growing their careers in a supportive environment. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for qualified candidates. If you thrive in fast-paced settings and excel at problem-solving, apply now to start your journey with Global Solutions Inc. today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95% resolution rate
- Process orders, returns, and account modifications using Salesforce CRM
- Collaborate with sales and technical teams to resolve complex issues
- Maintain detailed customer interaction records in compliance with GDPR
- Identify upsell opportunities during customer interactions
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C environment
- Proficiency in Microsoft Office and CRM software
- Spanish/English bilingual fluency required
- Exceptional conflict resolution and active listening skills
- Ability to work flexible shifts including weekends
- Valid Texas driver's license for occasional off-site meetings