Job Description
Join our dynamic team at UrbanTech Solutions and start your career immediately! We're seeking passionate individuals to deliver exceptional customer experiences in our fast-paced New York headquarters. This full-time role offers competitive compensation, comprehensive benefits, and rapid advancement opportunities for motivated professionals ready to make an impact.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex technical issues using CRM systems and internal knowledge bases
- Collaborate with cross-functional teams to improve service protocols
- Maintain detailed case documentation and performance metrics
- Proactively identify process inefficiencies and propose solutions
- Train new team members on service standards and tools
- Support after-hours escalations on rotating weekends
Qualifications
- High school diploma with 2+ years customer service experience
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication and active listening skills
- Ability to remain calm under pressure during high-volume periods
- Strong problem-solving abilities with attention to detail
- Flexibility to work evenings/weekends as needed
- Associate's degree preferred but not required