Job Description
🚀 Immediate Hire Opportunity! Walk-in Interviews Now Available! 🚀
Join our award-winning team at Premiere Solutions Group and start your career tomorrow! We're urgently hiring Customer Service Specialists for our Kansas City, MO and Ohio locations with same-day interviews and immediate onboarding. No experience necessary – we provide comprehensive training!
Why You'll Love Working With Us:
- Competitive hourly wages with weekly pay
- Comprehensive benefits package (Day 1 eligibility)
- Clear career advancement paths
- Modern, collaborative work environment
- Flexible scheduling options
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve billing and service inquiries with 95% first-contact resolution
- Utilize Salesforce CRM to document cases and track metrics
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs for customer satisfaction (CSAT) and handle time
- Participate in weekly training sessions on product updates
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficiency with Microsoft Office Suite and CRM systems
- Exceptional verbal/written communication skills
- Ability to thrive in fast-paced, metrics-driven environment
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening