Job Description
Join our dynamic team at Seattle Tech Solutions and kickstart your career immediately! We're seeking passionate Customer Service Specialists for direct-hire positions with competitive benefits and growth opportunities. Enjoy a supportive work environment in the heart of Seattle, with walk-in interviews available daily. Apply now to secure your spot in one of the city's most innovative tech companies!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and escalate complex cases to senior specialists
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Maintain product knowledge through continuous training modules
- Meet/exceed monthly performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or tech support experience preferred
- Strong problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office and CRM software
- Passion for technology and customer advocacy
- Valid Washington state ID for onboarding