Job Description
Join our dynamic Austin team with immediate openings for Customer Service Specialists! We're seeking passionate professionals to deliver exceptional client experiences in a fast-paced environment. Perfect for career changers and experienced professionals alike, this role offers rapid onboarding and growth opportunities within our expanding Texas operations.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing and service issues with first-call resolution
- Document interactions in CRM system with 99% accuracy
- Collaborate with technical teams for complex escalations
- Meet/exceed monthly performance metrics (CSAT, AHT)
- Participate in bi-weekly product knowledge workshops
- Contribute to process improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Proficient with Microsoft Office Suite and CRM tools
- Strong conflict resolution and active listening skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent (college preferred)
- Spanish bilingual certification a major plus
- Pass background check and drug screening