Job Description
Immediate Hire Opportunity! TechHire Solutions is seeking dynamic Customer Service Specialists for immediate contract positions in San Jose, CA. Join our fast-paced team and provide exceptional support to our tech-savvy clientele. Walk-in interviews held daily! No experience necessary – we provide comprehensive training. Perfect for career changers and recent graduates. Apply today and start earning tomorrow!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product problems efficiently
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response times and resolution rates
- Continuously update product knowledge through company training modules
- Support marketing initiatives by providing customer feedback and insights
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing speed (35+ WPM)
- Customer service experience preferred but not required
- Positive attitude and problem-solving mindset
- Reliable transportation to our San Jose office
- Availability for flexible shifts including weekends