Job Description
Join our award-winning team in Long Beach, CA! We're seeking passionate Customer Service Specialists to deliver exceptional experiences for our growing client base. Enjoy competitive benefits, career growth opportunities, and a vibrant work environment. Walk-in interviews are held daily – no appointment needed!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and account issues with 95%+ satisfaction rate
- Collaborate with sales and support teams for seamless service
- Document interactions in CRM with 100% accuracy
- Identify upsell opportunities through consultative selling
- Participate in weekly training and performance reviews
Qualifications
- 2+ years customer service experience
- Proficient in Zendesk/Salesforce platforms
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Associate degree or equivalent experience
- Spanish language proficiency preferred