Job Description
Join our dynamic team at Denver Tech Solutions and kickstart your career immediately! We're seeking passionate Customer Service Specialists to join our Denver headquarters. Enjoy competitive pay, comprehensive benefits, and a collaborative environment focused on growth. Perfect for recent graduates or career changers looking for rapid advancement.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve technical issues for enterprise software clients
- Document cases in Salesforce with 100% accuracy
- Collaborate with Tier 2 support for escalations
- Maintain 95% customer satisfaction score
- Participate in weekly product training sessions
- Support weekend rotational on-call duties
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or tech support experience
- Proficiency in CRM tools (Salesforce a plus)
- Exceptional problem-solving and communication skills
- Ability to work flexible shifts including weekends
- Basic knowledge of Microsoft Office suite
- Valid Colorado driver's license (for occasional field visits)