Job Description
Join Austin Tech Solutions today and start your career immediately! We're seeking passionate individuals to join our dynamic customer service team in Austin, TX. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters.
As a leader in tech support solutions, we pride ourselves on innovation and employee development. Our Austin headquarters offers modern amenities, flexible schedules, and opportunities for advancement. Don't miss this chance to become part of a company that values your skills and invests in your future.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues
- Meet key performance metrics including resolution time and customer satisfaction
- Contribute to process improvement initiatives
- Train new team members on company protocols and tools
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving and multitasking abilities
- Excellent verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Basic technical knowledge of software/hardware troubleshooting
- Positive attitude and commitment to continuous learning