Job Description
Join our award-winning team at Global Connect Solutions, where innovation meets exceptional customer care! We're seeking dynamic Part-Time Customer Service Specialists to elevate our client experience in San Antonio. This flexible role offers 20-25 hours weekly with competitive pay and comprehensive training. Perfect for students, career changers, or those seeking work-life balance. Our state-of-the-art downtown office provides a collaborative environment where your problem-solving skills shine. Enjoy employee discounts, advancement opportunities, and a supportive team culture focused on growth and recognition.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve client inquiries with empathy and efficiency (target: <90s resolution)
- Update and maintain customer records in Salesforce CRM system
- Collaborate with sales team to identify upsell opportunities
- Document interactions and report trends to improve service quality
- Participate in weekly training sessions on product updates
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills in English and Spanish
- Ability to multitask in fast-paced environment
- Reliable transportation to downtown San Antonio location
- Flexible availability including evenings/weekends
- Basic computer literacy with 40+ WPM typing speed