Job Description
Join CityConnect Solutions as a Customer Service Representative and be part of our award-winning team! We're hiring immediately for motivated individuals who thrive in fast-paced environments. No experience necessary—comprehensive training provided. Take advantage of our walk-in interview opportunity every Tuesday and Thursday from 10 AM to 2 PM at our downtown Oklahoma City office. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture focused on growth and advancement. Don't miss this chance to launch your career with a company that values your potential!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing issues, service complaints, and technical support requests efficiently
- Document all interactions in our CRM system while maintaining accurate records
- Collaborate with team members to escalate complex cases and ensure seamless resolution
- Meet daily performance metrics including call quality and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with resilience under pressure
- Available to work flexible shifts including weekends