Job Description
Join our dynamic team at LocalCare Solutions and jumpstart your career in Austin, NC! We're seeking passionate individuals for immediate full-time customer service positions. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Perfect for locals seeking stable employment with growth opportunities. Apply now and become part of our mission to deliver exceptional service to our community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve technical issues and provide product support efficiently
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvements for customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- Flexibility to work weekends/holidays as needed
- Local Austin, NC residency preferred