Job Description
Join Austin's fastest-growing tech company and launch your career immediately! We're seeking passionate Customer Service Specialists to join our dynamic team in the heart of Austin. Enjoy competitive pay, comprehensive benefits, and a vibrant work culture that values innovation and work-life balance. Start within 48 hours of application! Our Austin headquarters features modern amenities, flexible scheduling, and opportunities for rapid growth. Perfect for professionals seeking immediate career advancement in the tech sector.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution time)
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training programs to enhance technical knowledge
Qualifications
- Minimum 1 year customer service or technical support experience
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent verbal/written communication skills in English
- Ability to troubleshoot technical issues independently
- High school diploma or equivalent; college degree preferred
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- USTech certification (or willingness to obtain within 30 days)